These Terms of Service govern your use of archesantiques.shop and the online services provided by Arches Antiques.

1. Acceptance of These Terms

By accessing or using our website, you agree to use it in accordance with these Terms of Service and applicable law. If you do not agree with these terms, you should not use the website.

2. Online Store Platform

Our online store is operated using Shopify. Certain technical, checkout, payment and account functions are provided through Shopify and other integrated service providers.

3. Lawful Use

You must not misuse the website, attempt unauthorised access, interfere with its security or operation, introduce malicious code, use automated systems in an abusive manner, or use the website in a way that infringes the rights of another person.

4. Product Information and Condition

We aim to present product names, descriptions, photographs, dimensions, prices and other product information accurately.

Products sold through our online store are offered as new unless an individual product listing clearly states otherwise.

Some products may feature vintage-inspired, antique-style, rustic, distressed, aged, patinated, handcrafted or decorative finishes as part of their design. These characteristics do not by themselves mean that a product has previously been owned or used.

Please review the full product description, photographs, dimensions and finish information before placing an order.

5. Product Availability

Products are subject to availability. Some products may be available only in limited quantities and may become unavailable before an order is accepted.

If an ordered product becomes unavailable after you place an order, we will contact you and handle any affected payment appropriately.

6. Orders

Submitting an order through our website is an offer to purchase the products in your basket.

An order may be declined or cancelled where reasonably necessary, including where stock is unavailable, payment cannot be authorised, an obvious listing or pricing error has occurred, fraud or misuse is reasonably suspected, or delivery cannot reasonably be completed.

If we cancel an order after payment has been taken, the affected payment will be refunded as appropriate.

7. Payment

Online payments are handled through Shopify Payments. The exact card, wallet or accelerated-checkout payment methods available for an individual order are displayed securely at checkout.

The total amount payable is shown before an order is submitted.

8. Delivery Area and Cost

We currently offer online delivery to addresses within the United Kingdom only. International delivery is not currently offered.

UK standard delivery is free on every order.

9. Processing and Delivery Times

Delivery times are estimates unless an expressly guaranteed service is stated. Delays may occasionally occur because of carrier disruption, weather, public holidays, access issues or other circumstances outside our reasonable control.

10. Local Collection

Free local collection may be selected only where it appears as an available option during checkout.

Where collection is offered, the collection location is our business address at 95 Main St, Golspie KW10 6TG, United Kingdom, unless your order confirmation states otherwise.

Please wait until you receive a Ready for Collection confirmation before travelling to collect your order.

11. Returns, Cancellations and Refunds

Eligible online purchases are subject to our Returns, Refunds & Cancellation Policy.

For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving the goods. After notifying us of an eligible cancellation, the goods should normally be returned within the following 14 days.

Returns may be arranged by mail or, where agreed with us, in person.

For a standard change-of-mind return, the customer is responsible for arranging and paying the return postage.

Our refund-processing target is 5–10 business days, subject to any applicable statutory deadline. Approved refunds are normally returned to the original payment method.

12. Faulty, Damaged or Incorrect Goods

If a product is faulty, damaged on arrival, materially misdescribed or incorrectly supplied, please contact us promptly with your order details.

We will provide appropriate return instructions and a remedy in accordance with applicable consumer law.

Nothing in these Terms of Service limits mandatory rights or remedies relating to goods that do not conform to applicable law.

13. Exchanges

We do not offer a standard exchange service for change-of-mind returns. Where an eligible return is accepted, the normal process is to refund the returned product and allow the customer to place a new order if they wish.

This does not limit any statutory right to a repair, replacement, refund or other remedy where applicable.

14. Intellectual Property

Website text, branding, layout, product photographs and other original content may be protected by intellectual-property rights.

You may not commercially reproduce, distribute or exploit protected content without permission or another lawful basis.

15. Third-Party Services and Links

The website may contain functionality, payment services, tracking services or links provided by third parties. Their own terms, privacy practices and availability may apply when you use those services.

16. Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that applicable law does not require us to bear.

17. Consumer Rights

Nothing in these Terms of Service removes, excludes or limits any mandatory consumer rights or remedies that apply under law.

18. Privacy

Information about how we handle personal information is provided in our Privacy Policy and Cookie Policy.

19. Applicable Law

These terms are intended to operate under the law applicable to the transaction and your use of the website.

Nothing in this section removes any mandatory consumer jurisdiction or protection available under applicable law.

20. Changes to These Terms

We may update these Terms of Service when our website, services, trading arrangements or legal obligations change. The latest published version will display its update date.

Contact Information

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This page forms part of the policies of Arches Antiques. Nothing in these Terms of Service limits any mandatory consumer rights that apply under law.