This page explains payment processing for purchases made through Arches Antiques at archesantiques.shop.

1. Payment Processing

Online payments are handled through Shopify Payments. The exact card, wallet or accelerated-checkout payment methods available for your order are displayed securely at checkout before you complete your purchase.

We do not list a payment method as available unless it is presented to you during the checkout process.

2. Currency

Our online store operates in GBP (British Pound Sterling). Product prices, order totals and payments are displayed in GBP unless the checkout interface expressly states otherwise.

Please review the final order total before authorising payment.

3. Payment Authorisation

Payment may be subject to authorisation, fraud screening or verification by Shopify Payments, card networks, banks or other relevant payment providers.

An order may not be accepted where payment cannot be authorised or completed successfully.

4. Payment Security

Payment information is processed through the secure checkout and payment environment provided by Shopify Payments and relevant payment-service providers.

Customers should enter payment details only through the secure checkout process and should never send full card numbers, card security codes or online-banking credentials to us by email.

5. Order Total

The complete amount payable is displayed during checkout before the order is submitted.

UK standard delivery is currently free on every order. If an optional paid delivery service is ever presented at checkout, its price will be displayed before payment is authorised.

6. Failed or Declined Payments

If a payment is declined or fails, please check the information entered and any message provided by your bank or payment provider.

You may use another payment method where an alternative is displayed as available through the checkout.

7. Pending Payment Authorisations

A payment shown as pending by your bank or card provider is not always a completed charge. Temporary payment authorisations may take time to clear depending on the bank or payment provider.

If a payment remains unresolved and you need assistance matching it to an order, contact us with your order details.

8. Duplicate Charges

If you believe the same transaction has been charged more than once, please contact us with your order number and relevant transaction information so that the issue can be reviewed.

You may also need to contact your bank or payment provider where one of the amounts is only a temporary authorisation.

9. Refund Method

Approved refunds are normally returned to the original payment method used for the order.

We may request information reasonably necessary to identify the transaction before processing a refund.

10. Refund Processing Time

Our refund-processing target is 5–10 business days, subject to any applicable statutory deadline.

Your bank, card issuer or payment provider may require additional time to display the funds after the refund has been issued from our side.

11. Payment Information by Email

Do not send full payment-card numbers, card security codes, PINs, online-banking passwords or other sensitive payment credentials by email.

Our customer support team may ask for your order number or limited transaction information where reasonably necessary to locate an order, but we will not ask you to email full card-security credentials.

12. Payment Provider Terms

Shopify Payments, card networks, banks and other payment-service providers may apply their own terms, security procedures and privacy practices to the services they provide.

13. Contact About Payment

If you need help with a payment relating to an order, contact support@archesantiques.shop and include your order number where possible.

Contact Information

---

This page forms part of the policies of Arches Antiques. Nothing in this Payment Information page limits any mandatory consumer rights that apply under law.