This page provides the principal business and customer-contact information for Arches Antiques and our online store at archesantiques.shop.

1. Trading Identity

Our trading name is Arches Antiques. Our online storefront operates at archesantiques.shop.

2. Business Address

View our location on Google Maps.

3. Customer Contact Information

Customers may contact us about products, orders, payment, delivery, local collection, returns, refunds or other store enquiries using the following details:

When contacting us about an existing order, please include your order number where possible.

4. Management and Customer Support Team

5. Store Opening Hours

Opening hours may occasionally vary on public holidays or due to exceptional circumstances. Please check our Google Maps listing or contact us before making a special journey.

6. Delivery Area

Online delivery is currently available to addresses within the United Kingdom only. International delivery is not offered under our current shipping policy.

7. Delivery Charges and Times

8. Local Collection

Free local collection is available where it is shown as an option during checkout. The collection location is our business address at 95 Main St, Golspie KW10 6TG, United Kingdom, unless your order confirmation states otherwise.

Customers should wait until they receive a Ready for Collection confirmation before travelling.

9. Payment Processing

Online payments are handled through Shopify Payments. The exact card, wallet or accelerated-checkout payment options available to a customer are displayed securely during checkout.

10. Returns and Refunds

Eligible online purchases have a 14-day cancellation / return period. Our refund-processing target is 5–10 business days, subject to applicable statutory deadlines.

For a standard change-of-mind return, the customer is responsible for arranging and paying the return postage. If an item is faulty, damaged, materially misdescribed or incorrectly supplied, please contact us before returning it so that we can provide the appropriate return instructions and remedy in accordance with applicable consumer law.

Returns may be arranged by mail or, where agreed with us, returned in person.

11. Business and Invoice Information

The business information currently published on this page reflects the trading and contact details used by Arches Antiques.

If you require additional information for an invoice, purchase record or other legitimate business enquiry, please contact us at support@archesantiques.shop.

12. Consumer Rights

Nothing on this page or in our other store policies is intended to exclude, restrict or replace any mandatory consumer rights or remedies that apply under law.

13. Updates to Business Information

We may update this page when our contact details, services, trading arrangements or legal obligations change. The latest published version should be used for current information.

14. Contact Arches Antiques

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This page forms part of the policies of Arches Antiques. Nothing on this page limits any mandatory consumer rights that apply under law.