This Shipping & Delivery Policy explains how orders placed with Arches Antiques & Art Gallery are processed, dispatched and delivered, and how local collection works where it is displayed at checkout.

1. Delivery Area

We currently deliver online orders to addresses within the United Kingdom only. International shipping is not offered under this policy.

2. Standard Delivery Cost

UK standard delivery is free on every order. If an optional paid delivery service is ever displayed at checkout, its price will be shown before the order is submitted.

3. Order Processing

Orders are normally prepared for dispatch within 1–2 business days. Processing time is separate from transit time.

4. Business Days

For these estimates, business days normally exclude Saturdays, Sundays and applicable UK public holidays unless otherwise stated.

5. Dispatch Confirmation

When an order is dispatched, we may send a dispatch confirmation to the email address supplied at checkout. Tracking information will be included where the delivery service used provides it.

6. Delivery After Dispatch

Standard delivery after dispatch is estimated at 2–4 business days.

7. Estimated Total Delivery Time

Combining 1–2 business days for processing with 2–4 business days after dispatch gives an estimated total delivery time of approximately 3–6 business days.

8. Courier or Delivery Provider

No specific courier was supplied for this store policy. The carrier or service used for an individual order may be identified in the dispatch confirmation or tracking information where available.

9. Delivery Estimates

Delivery times are estimates unless an expressly guaranteed service is stated. Carrier disruption, weather, public holidays, access issues and other circumstances outside our reasonable control may cause delays.

10. Delivery Address

Please check the delivery address carefully before submitting your order. If you notice an error after ordering, contact us immediately. We cannot guarantee an address can be changed once processing or dispatch has begun.

11. Tracking

If tracking is available, use the tracking link or reference supplied after dispatch. Tracking may take time to show the first scan or later movement.

12. Delayed Orders

If the estimated delivery window has passed, check any tracking information first and then contact us with your order number so that we can investigate.

13. Missing Parcels

If tracking indicates delivery but the parcel cannot be located, check the delivery location, household members, safe-place information and any carrier notice before contacting us.

14. Damaged Parcels

If a parcel arrives visibly damaged, photograph the outer packaging and the item where practical and contact us promptly. Keep the packaging until the issue has been reviewed.

15. Multiple-Item Orders

Where an order contains multiple products, items may occasionally be packed separately for safety. If this applies, tracking or dispatch information may be provided separately.

16. Fragile and Collectible Items

Glass, ceramics, sculpture, metalware and other decorative or collectible items may require additional protective packaging. This can affect parcel size or packing time but does not change the stated standard-delivery price.

17. Local Collection

Free local collection is available only where it is shown as an option at checkout. Wait until you receive a Ready for Collection confirmation before travelling.

18. Collection Location

Where collection is offered, the collection location is our business address at 95 Main St, Golspie KW10 6TG, United Kingdom, unless your order confirmation states otherwise.

19. Collection Identification

Please bring your order confirmation or other reasonable order details when collecting. We may ask for information needed to match you with the order.

20. Uncollected Orders

If you cannot collect after receiving confirmation, contact us so that an appropriate arrangement can be discussed. Do not assume an order can be held indefinitely.

21. Address Restrictions

Some carriers or services may have operational restrictions for particular addresses. If a delivery issue arises, we will contact you using the details provided with the order.

22. Incorrect Delivery Details

Customers are responsible for providing accurate delivery information. Additional costs or delays caused by incorrect details may be handled in accordance with applicable law and the circumstances.

23. Events Outside Our Control

We are not responsible for delay caused solely by events outside our reasonable control, but this does not limit any rights you may have if a delivery problem becomes legally significant.

24. Contact About Delivery

Contact our customer support team if you have a question about processing, dispatch, tracking, a missing parcel or a collection option shown at checkout.

Contact. Contact Information

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This page forms part of the policies of Arches Antiques & Art Gallery. Nothing in this policy limits any mandatory consumer rights that apply under law.