These Terms of Sale apply to purchases made from Arches Antiques through our online store at archesantiques.shop.

1. About These Terms

These terms explain the main contractual arrangements that apply when you purchase goods from our online store. They should be read together with our Shipping & Delivery Policy, Returns, Refunds & Cancellation Policy, Privacy Policy and other published store policies.

2. Product Listings and Condition

We aim to describe products accurately through product titles, descriptions, photographs, dimensions and other listing information.

Products sold through our online store are offered as new unless an individual product listing clearly states otherwise.

Some products may feature vintage-inspired, antique-style, rustic, distressed, aged, patinated, handcrafted or decorative finishes as part of their design. These visual characteristics do not by themselves mean that a product has previously been owned or used.

Customers should review the full product listing and photographs before placing an order.

3. Pricing

The price payable is the price displayed at checkout when the order is submitted. If an obvious pricing or listing error occurs, we may take reasonable steps to correct the error where permitted by law.

4. Placing an Order

Submitting an order through our online store is an offer to purchase the products in your basket.

Your order is accepted in accordance with the checkout and order-confirmation process. We may contact you if additional information is reasonably required to process the order.

5. Product Availability

All products are subject to availability. Some products may be limited in quantity and may become unavailable before an order is accepted.

If an ordered product becomes unavailable, we will contact you and, where appropriate, cancel and refund the affected item.

6. Payment

Online payments are handled through Shopify Payments. The exact card, wallet or accelerated-checkout payment methods available for your order are displayed securely at checkout.

The total amount payable is shown before the order is submitted.

7. Order Refusal or Cancellation by Us

We may refuse or cancel an order where reasonably necessary, including where:

• the product is unavailable;
• payment cannot be authorised;
• the delivery address cannot reasonably be served;
• fraud or misuse is reasonably suspected;
• an obvious pricing or listing error has occurred.

If we cancel an order after payment has been taken, the affected payment will be refunded as appropriate.

8. Delivery Area

We currently deliver online orders to addresses within the United Kingdom only. International delivery is not currently offered.

9. Delivery Charge

UK standard delivery is free on every order.

If an optional paid delivery service is displayed at checkout, its cost will be shown before the order is submitted.

10. Processing and Delivery Times

Delivery times are estimates unless an expressly guaranteed service is stated.

11. Local Collection

Free local collection may be selected where it is displayed as an available option during checkout.

Where collection is offered, the collection location is our business address at 95 Main St, Golspie KW10 6TG, United Kingdom, unless your order confirmation states otherwise.

Please do not travel until you receive a Ready for Collection confirmation.

12. Delivery Responsibility

Customers are responsible for providing accurate delivery information and taking reasonable steps to receive or collect their order.

Responsibility for goods transfers in accordance with applicable consumer law.

13. Cancellation Rights for Online Purchases

For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving the goods.

After notifying us of an eligible cancellation, the goods should normally be returned within the following 14 days.

Any statutory exceptions or exclusions will apply only where permitted by law.

14. Returns

Please contact us before returning a product.

Returns may be arranged by mail or, where agreed with us, in person.

For an eligible standard change-of-mind return, the customer is responsible for arranging and paying the return postage.

If a product is faulty, damaged, materially misdescribed or incorrectly supplied, contact us before returning it so that we can provide the appropriate return instructions and remedy.

15. Refunds

Approved refunds are normally returned to the original payment method.

Our refund-processing target is 5–10 business days, subject to any applicable statutory deadline.

Your bank, card issuer or payment provider may require additional time to display the refund after it has been issued.

16. Faulty, Damaged or Misdescribed Goods

If goods are faulty, damaged on arrival, materially misdescribed or incorrectly supplied, please contact us promptly with your order details.

Where practical, photographs of the product and packaging may help us review the issue.

Nothing in these terms limits any mandatory consumer right or remedy relating to goods that do not conform to applicable law.

17. Exchanges and Replacement Availability

We do not offer a standard exchange service for change-of-mind returns. Where an eligible return is accepted, the usual process is to refund the returned product and allow the customer to place a new order if they wish.

Where goods are faulty or incorrectly supplied, a repair, replacement, refund or other appropriate remedy may be available depending on the circumstances and applicable law.

18. Our Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that applicable law does not require us to bear.

19. Applicable Law and Consumer Rights

These terms are intended to operate under the law applicable to the transaction.

Nothing in these Terms of Sale removes or limits any mandatory consumer rights, protections or jurisdiction available to you under applicable law.

20. Changes to These Terms

We may update these Terms of Sale when our operations, services or legal obligations change. The latest published version will display its update date.

Contact Information

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This page forms part of the policies of Arches Antiques. Nothing in these Terms of Sale limits any mandatory consumer rights that apply under law.