This policy explains the cancellation, return and refund arrangements for eligible online purchases made from Arches Antiques & Art Gallery through archesantiques.shop.

1. Your Right to Cancel

For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving the goods. Where statutory cancellation rights apply, you should communicate your decision clearly before the applicable deadline.

2. How to Request a Return

Email support@archesantiques.shop with your order number, the item you want to return and the reason for the return. Please wait for our return instructions before sending the parcel.

• Include your order number.
• Identify the product you wish to return.
• Describe the reason for the return.
• For damage or an incorrect item, include clear photographs where helpful.
• Wait for our instructions before posting or bringing the item back.

3. Return Condition

Returned goods should be handled with reasonable care. Where practical, return the item with any accessories, components or packaging supplied with it. You may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the goods where the law permits.

4. Antique, Vintage and Collectible Condition

Many products sold by us are antique, vintage, decorative, handmade or collectible objects. Age-related wear, patina, marks, manufacturing variation, previous restoration or other characteristics may form part of an item’s condition. Product-specific condition information and photographs should be reviewed before purchase.

5. Faulty, Damaged, Misdescribed or Incorrect Goods

If an item arrives damaged, is faulty, is materially different from its description or you receive the wrong product, contact us promptly. We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

6. Return Postage

7. Packing Returned Items

Please package returns carefully, particularly glass, ceramic, metal, carved or otherwise fragile decorative objects. Use protective packaging appropriate to the item and retain proof of postage or handover where relevant.

8. Refund Method

Approved refunds are normally sent to the original payment method used for the order. We may ask for information reasonably necessary to identify the transaction before processing a refund.

9. Refund Processing

Our stated refund-processing target is 5–10 business days, subject to any statutory deadline that applies. Your bank, card issuer or payment provider may require additional time to display the refund after it has been issued.

10. Original Delivery Charges

Where the law requires an eligible cancellation refund to include an original standard-delivery charge, that requirement will be applied. UK standard delivery is currently free on every order, so there is normally no standard-delivery charge to refund.

11. Exchanges and Replacement Availability

Because antique, vintage and collectible pieces may be unique or limited in quantity, an identical replacement may not always be available. Where appropriate, we may offer a refund, alternative item or another remedy permitted by law.

12. Local / In-Person Return Arrangements

If a local return or in-person handover is appropriate, contact us first so we can confirm the arrangement. Local collection being available at checkout does not automatically mean every return can be brought to the shop without prior confirmation.

13. Items That May Be Excluded

Certain statutory cancellation rights may not apply to particular goods or circumstances where the law provides an exception. Any such exclusion will be applied only where legally permitted and does not remove rights relating to faulty or misdescribed goods.

14. Proof of Purchase

We may ask for your order number, confirmation email or other reasonable proof of purchase so that we can locate the transaction and process the request correctly.

Contact. Contact Information

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This page forms part of the policies of Arches Antiques & Art Gallery. Nothing in this policy limits any mandatory consumer rights that apply under law.