Answers to common questions about ordering from Arches Antiques.

1. Where are you located?

Our business address is 95 Main St, Golspie KW10 6TG, United Kingdom. A Google Maps link is included in the contact section below.

2. What are your opening hours?

Opening hours may occasionally change on public holidays or for exceptional circumstances. Please check our Google Maps listing or contact us before making a special journey.

3. Where do you deliver?

We currently deliver online orders to addresses within the United Kingdom only.

4. How much is standard delivery?

UK standard delivery is free on every order.

5. How quickly do you process orders?

Orders are normally processed within 1–2 business days.

6. How long does delivery take after dispatch?

Standard delivery after dispatch is estimated at 2–4 business days.

7. What is the estimated total delivery time?

The combined processing and delivery estimate is approximately 3–6 business days.

8. Which courier do you use?

We use suitable UK delivery services depending on the parcel, destination and service availability. Where tracking is available, the relevant tracking details will normally be provided after dispatch.

9. Do you offer local collection?

Yes. Free local collection is available where it is displayed as an option during checkout. Please wait until you receive a Ready for Collection confirmation before travelling to collect your order.

10. How do I track my order?

Where the delivery service provides tracking, the relevant tracking details will normally be sent after dispatch. If you need assistance, contact us with your order number.

11. What if my order is late?

Check any tracking information first. If the estimated delivery window has passed, contact us with your order number so that we can review the delivery status.

12. What is your return period?

Eligible online purchases have a 14-day cancellation / return period, subject to the conditions and exclusions described in our Returns, Refunds & Cancellation Policy and applicable consumer law.

13. Who pays return postage?

For a standard change-of-mind return, the customer is responsible for arranging and paying the return postage. If an item is faulty, damaged, materially misdescribed or incorrectly supplied, please contact us before returning it so that we can provide the appropriate return instructions and remedy in accordance with applicable consumer law.

14. How long does a refund take?

Our refund-processing target is 5–10 business days, subject to applicable statutory deadlines. Your bank or payment provider may require additional time to display the refund after it has been issued.

15. How can I pay?

Online payments are handled through Shopify Payments. The exact card, wallet or accelerated-checkout methods available for your order are displayed securely at checkout.

16. Are the products sold as new?

Yes. Products sold through our online store are offered as new unless a product listing clearly states otherwise. Some products may feature vintage-inspired, antique-style, distressed, aged, patinated or decorative finishes as part of their design. These design characteristics do not by themselves mean that an item has previously been used.

17. Can I ask about an item before buying?

Yes. Contact support@archesantiques.shop or call +44 756 9376 398 if you need clarification about a product, its dimensions, appearance or description before ordering.

18. What if an item arrives damaged?

Contact us promptly with your order number and photographs of the item and packaging where practical. Please keep the packaging while the issue is being reviewed so that we can provide the appropriate remedy.

19. Do you ship internationally?

No. Our current online delivery area is the United Kingdom only.

20. How do I contact customer support?

Email support@archesantiques.shop or call +44 756 9376 398.

Contact Information

---

This page forms part of the policies of Arches Antiques. Nothing in this FAQ limits any mandatory consumer rights that apply under law.