This Privacy Policy explains how Arches Antiques & Art Gallery may collect, use, share and retain personal information when you visit or purchase from archesantiques.shop, contact us or otherwise interact with our store.

1. Information We Collect

Depending on how you interact with us, we may collect your name, billing and delivery addresses, email address, telephone number, order details, return information, communications, device and browser information, IP address and website-usage data made available through our ecommerce services.

2. Order and Account Information

We use information supplied at checkout to process orders, confirm purchases, arrange delivery or collection, provide tracking where available, prevent fraud and handle returns, refunds and customer support.

3. Payment Information

Online payments are handled through Shopify Payments and the payment options displayed at checkout. Payment providers process payment credentials in accordance with their own security and privacy practices. We do not need to receive the complete card details processed directly by those providers.

4. How We Use Personal Information

• to provide products and fulfil orders;
• to communicate about orders, delivery, collection, returns and support;
• to protect the store, customers and transactions against fraud or misuse;
• to operate, maintain and improve the website;
• to comply with accounting, tax, consumer-protection and other legal obligations;
• to send marketing where permitted and where any required consent has been obtained.

5. Shopify and Service Providers

Our online store is operated using Shopify. We may also use service providers for payments, hosting, security, analytics, communications, delivery and other ecommerce functions. Information may be shared with those providers only as reasonably necessary for the relevant service.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential storefront functions, preferences, security, analytics and other enabled services. More information is provided in our Cookie Policy.

7. Legal Bases

Where UK data-protection law applies, processing may be based on performance of a contract, compliance with a legal obligation, legitimate interests, consent or another lawful basis applicable to the circumstances.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, accounting, fraud prevention, legal compliance and dispute handling.

9. International Processing

Some technology or service providers may process personal information outside the United Kingdom. Where required, appropriate legal safeguards should apply to relevant international transfers.

10. Your Rights

Depending on the law and circumstances, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent where processing is based on consent.

11. Security

We use reasonable administrative and technical safeguards appropriate to an online retail business. No method of transmission or electronic storage can be guaranteed to be completely secure.

12. Children's Information

Our store is not intended to knowingly collect personal information from children where parental or guardian involvement is legally required. If you believe information has been supplied improperly, contact us.

13. Changes to This Privacy Policy

We may update this policy to reflect changes to our services, technology or legal obligations. The latest version will be published on the website with an updated date.

14. Privacy Requests

For privacy questions or requests, email support@archesantiques.shop. We may need to verify your identity before completing certain requests.

Contact. Contact Information

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This page forms part of the policies of Arches Antiques & Art Gallery. Nothing in this policy limits any mandatory consumer rights that apply under law.